Founded in 1901, Walgreens goal is to be consumers’ first choice for health and daily living across the nation, and a central part of people’s lives and the communities where they live and work. The company provides the most convenient, multi-channel access to goods and services, and pharmacy, health and wellness services while developing a new customer experience.
Our vision is to become “My Walgreens” for everyone in America by transforming the traditional drugstore into a health and daily living destination that offers a range of products and services to help customers get, stay and live well. Our pharmacies – on the front lines of health care in America – serve as a centerpiece in improving patients’ overall health, and improving access to care and lowering costs through an expanded scope of community-based health and wellness solutions.
The core, fundamental strengths of our company, developed over more than a century, include the best, most convenient store network in America and our trusted and iconic brand.
In 2011, Walgreens introduced its Well Experience store format, which offers a new, enhanced layout, a completely revamped pharmacy and health care experience and a number of new product selections. We currently have the new format in select locations in Chicago, in a market-wide pilot in Indianapolis and in some Duane Reade locations in New York City.
At the core of this approach is an effort to bring the pharmacist out from behind the counter so they can provide more counseling to patients, offer clinical services and answer questions. By advancing the role of the community pharmacist in this way, we believe we can create better health outcomes, prevent hospitalizations and save money for patients, employers, insurers and the health care system.
In addition, transforming the customer experience at our stores through the interaction of our team members and a new Health Guide role will help Walgreens become more than a drugstore, but a trusted resource and health partner for every part of our customer’s shopping, pharmacy and health care journey.